Privacy Policy

English Walkers’ Wool (CIF: X5758405X, registered at Calle Triongo 29, 33547 Cangas de Onís, Asturias, Spain), we take the privacy of our users very seriously. This policy outlines how we collect, use, and protect the personal information you provide to us when you use our website. https://walkerswool.com.

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1. Information We Collect

Contact Details and Orders

When you make a purchase or contact us via the contact form, we may collect the following information:

• First name and surname
• Email address
• Telephone number
• Postal address (for deliveries)
• Payment information (securely handled via payment gateways such as Stripe or PayPal)

Automatic Data

When you visit our website, we automatically collect certain information, such as:

• IP address
• Browser type and version
• Pages visited and time spent on site
• Information about the device you are using to access the site

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2. How We Use Your Information

We use the information collected for the following purposes:

• Process and manage your orders.
• Responding to your queries via the contact form.
• To send you updates about your order (confirmation, tracking, etc.).
• Improve our website and services.
• To comply with our legal obligations.

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3. Legal Basis

The processing of your data is based on the General Data Protection Regulation (GDPR) and the Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights.

• Consent By submitting a form or making a purchase, you consent to the processing of your data.
• Contract execution We require your details to process and dispatch your order.
• Legitimate interest We use anonymised data to improve our website.

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4. Sharing your Information

We do not sell, rent or share your personal information with third parties, except in the following cases:

• Service providers We share information with trusted companies that help us operate our website and process orders (e.g., Royal Mail, InPost, payment gateways). These providers are obligated to protect your information.
• Legal obligations We may share your information if required by law.

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5. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

• Right of access You can request a copy of the personal data we hold about you.
• Right to rectification You can ask us to correct any incorrect information.
• Right to be forgotten You can request that we delete your personal data.
• Right to portability: You can request that we provide you with your data in a structured format.
• Right to object You can object to the processing of your data in certain circumstances.

To exercise these rights, please send an email to info@walkerswool.com.

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6. Security of your Data

We implement technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, please note that no internet transmission or electronic storage is 100% secure.

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7. Data Conservation

• Order data is retained for 5 years due to tax obligations.
• Contact details are kept until you request their deletion.

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8. Biscuits

We use cookies to improve your experience on our website. Please see our Cookie Policy For more information.

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9. Changes to this Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on this page and will take effect immediately.

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10. Contact

If you have any questions about this privacy policy, please contact us at:

• Email: info@walkerswool.com
• Telephone: +34 985 123 456
• Address: Calle Triongo 29, 33547 Cangas de Onís, Asturias, Spain

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Last updated: May 2026.